Return Policy

With our simple returns process, you can shop online worry-free. If something doesn’t work out with your purchase, you can send most items back within 30 days of delivery.*

  • Start the return process within 30 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 
  • We inspect all returned items and will refund you based on the condition of the item.

*This return policy does not apply to Marketplace Seller products (approved 3rd party sellers on nivessa.com). For their return policy, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name.


How to Return an Item
Call us at 732-996-3224 or email us support@nivessa.com

Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issuing a refund** 
  • Covering the cost of any return shipping
  • If the product is not defective, return shipping fees will apply, and/or a partial refund may be issued.

Products Returned After 30 Days
If you miss the 30-day return window, you can still start a return after 30 days, but you may get a partial refund depending on the following:

  • Condition of the merchandise
  • Cost of the original and/or return shipping charges deduction from your refund
  • If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you the full price for the replacement.

Please contact support@nivessa.com if you need to return an item outside the 30 day return time frame.

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