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Standard Return Policy
With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 30 days of delivery.*
- Start the return process within 30 days of receiving your item.
- Product must be in new or unused condition, with all original product inserts and accessories.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item.
*You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Nivessa.com). For their return policy, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name.
How to Return an Item
Give us a call at 732-996-3224 or email us [email protected]
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
- Sending you replacement parts or accessories
- Replacing the product or
- Issue a refund**
- And we’ll also cover the cost of any return shipping
- If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on the following:
- Condition of the merchandise
- Cost of the original and/or return shipping charges deduction from your refund
- If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Please contact [email protected] you need to return an item outside the 30 return time frame.